Internal Account Manager – Packaging

Working alongside the external sales team, the Internal Account Manager will manage existing customer accounts, process enquiries and quotations, follow up opportunities, develop lower-spend accounts and provide day-to-day support to customers.

The person should already understand things such as corrugated board grades, box styles, dimensions, bespoke packaging, minimum quantities, lead times and general packaging products. Experience within a packaging manufacturer, merchant or distributor would be particularly relevant.

• Manage and develop existing customer accounts, acting as their main day-to-day point of contact.
• Process incoming enquiries and prepare accurate quotations in a timely manner.
• Follow up on quotes and outstanding opportunities to secure orders.
• Identify and develop lower-spend accounts to grow their value over time.
• Provide day-to-day support to customers, handling queries, orders and any issues that arise.
• Work closely with the external sales team, production and operations to deliver a seamless service.
• Identify additional sales opportunities within existing accounts through a commercially aware approach.

• Packaging industry experience – essential.
• Experience managing B2B customer accounts.
• Confident preparing quotations and following up enquiries.
• Strong telephone and customer-service skills.
• Commercially aware and comfortable identifying additional sales opportunities.
• Good attention to detail when dealing with specifications, dimensions and pricing.
• Comfortable working with external salespeople, production and operations.
• Experience with corrugated packaging would be a major advantage.